Cancellation & Refund Policy

Last updated: 21 August 2026

This policy explains how cancellations and refunds work for purchases made on store.victorflow.com (the "Store"), operated by VictorFlow ("VictorFlow", "we", "us", or "our"). By purchasing a plan on the Store, you agree to the terms below.

1. What You Are Buying

The Store sells access to digital products, specifically our library of Webflow, Framer, and Figma templates. We offer two plans:

• Yearly Access: full access to our premium templates for one year, billed annually.
• Lifetime Access: a one-time payment for lifetime access to all current and future templates.

Both plans give you instant access to download and use the templates as soon as your payment is confirmed.

2. Nature of Digital Products

Because our templates are digital products that are delivered and can be downloaded immediately after purchase, they are treated differently from physical goods. Once you have access to the template library, the product has effectively been delivered in full and cannot be returned.

For this reason, all sales are generally final and non-refundable, except in the specific situations described in Section 4.

3. Cancellation

Yearly Access. You can cancel your Yearly Access at any time from your account or by contacting support. Cancelling stops your plan from renewing at the end of the current billing year. Your access remains active until the end of the period you have already paid for. Cancelling does not trigger a refund for the current or any previous term.

Lifetime Access. Lifetime Access is a one-time purchase and does not renew, so there is nothing to cancel. Your access continues for the lifetime of the Store and the plan.

4. When You May Be Eligible for a Refund

We want you to be happy with your purchase. While sales are generally final, we will review refund requests in good faith in the following cases:

• Duplicate charge: you were charged more than once for the same plan due to a technical or payment error.
• Unauthorised charge: you were charged for a purchase you did not make or authorise.
• Access not delivered: you completed payment but were unable to access or download any templates, and our support team was unable to resolve the issue within a reasonable time.

If your situation matches one of the above, contact us within 7 days of the purchase with your order details so we can investigate.

5. When Refunds Are Not Available

Refunds will not be provided in situations including, but not limited to:

• You changed your mind after purchase.
• You no longer need or want the templates.
• You did not read the plan details, features, or this policy before buying.
• You lack the skills, software, or subscriptions needed to use the templates (for example a Webflow or Framer account).
• A template does not match a specific customisation or feature you assumed but that was not described on the Store.
• You have already downloaded, used, or deployed one or more templates.
• The request is made after the eligibility window in Section 4.

Before purchasing, we encourage you to review the live template previews, the plan inclusions, and our Frequently Asked Questions so you know exactly what you are getting.

6. How to Request a Refund

To request a refund under Section 4, contact us with the following details:

• The email address used for the purchase.
• Your order or payment reference number.
• The reason for your request and any supporting details, such as a screenshot of a duplicate charge or an access error.

Send this to info@victorflow.com or through store.victorflow.com/contact.

7. How Refunds Are Processed

If your refund request is approved, we will process it to your original payment method. Refunds are handled through our payment provider Polar, and the time it takes to appear in your account depends on that provider and your bank, typically within 5 to 10 business days. Once a refund is issued, any access granted through that purchase may be revoked.

8. Chargebacks

If you have an issue with a charge, please contact us first so we can help resolve it quickly. Filing a chargeback or payment dispute without contacting us may result in your account and access being suspended while the matter is reviewed.

9. Changes to This Policy

We may update this Cancellation & Refund Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. The policy that applies to your purchase is the one in effect on the date you bought your plan.

10. Contact Us

For any cancellation or refund question, please reach out: